TERMS & CONDITIONS for purchases at www.dolle.ie

Version: 26.08.2025

 

Valentine Ladders is the supplier of the products available for purchase at www.dolle.ie. You can learn more about us in the “About Dolle” section.

Our online shop is open 24 hours a day, 365 days a year.

Our customer support and advice service is available Monday to Friday, from 9:00 AM to 4:00 PM.

Phone: 01 4500150
Email: sales@valentineladders.ie

Please note that all orders are subject to price changes, fees, errors, or product availability. A purchase is only complete once you have received an official order confirmation. Please retain your confirmation, as it may be required for exchanges, cancellations, or complaints.

PAYMENT

 

Your order obligates you to pay.

You can shop at www.dolle.ie with VISA, MasterCard, VISA Electron, Maestro, PayPal and Klarna.

No transaction fees are charged for payments made through www.dolle.ie.

We use secure payment providers (including Braintree, PayPal and Klarna). All communication between the payment system and the cardholder is encrypted via SSL to ensure that unauthorised parties cannot access your payment details.

Your card will be charged once your order is processed, and we will notify you when the goods have been shipped and provide tracking details.

PRICES
All prices are shown in Euro (€), inclusive of VAT at the applicable Irish rate. Prices are valid for delivery within the Republic of Ireland only, unless otherwise stated.

FREIGHT
All items are shipped using our nominated delivery partners. Standard delivery within mainland Ireland is included in the product price unless otherwise specified. Additional charges may apply for remote areas (such as offshore islands or non-standard delivery zones).

SHIPPING
The products available at www.dolle.ie may be purchased and delivered only within Ireland. Deliveries are made to the curbside for pallet deliveries and to your door for parcel deliveries. Typical delivery times are 2 – 5 working days unless otherwise stated on our website.

You may select another delivery address. For special delivery arrangements, please contact us at sales@valentineladders.ie or call 01 4500150.

Collections from our Dublin warehouse can also be arranged by prior agreement.

Standard deliveries are not made on weekends or public holidays. Saturday or Sunday deliveries may be available at an additional charge.

MADE-TO-MEASURE PRODUCTS
By purchasing customised or made-to-measure products, you acknowledge, upon order confirmation, that the product cannot be returned or cancelled. You also confirm that the provided measurements are correct and final. These terms also apply to any subsequent orders for made-to-measure products.

CANCELLATIONS AND RETURNS
Dolle.ie accepts cancellations and returns within 30 days of the date you receive your order.

Please complete the RETURN FORM available on our website before sending items back.

You are responsible for the return shipment and for ensuring the item remains in good condition. If possible, return the item in its original packaging together with a copy of the order confirmation.

Refunds will be processed as soon as possible and no later than 14 days after we receive notice of your cancellation. Refunds may be withheld until the goods have been returned or proof of return has been provided. Refunds will be made using the same payment method as the original purchase unless otherwise agreed.

We do not accept packages sent cash-on-delivery (COD). Passive cancellation (refusing delivery or not collecting parcels) does not qualify as a valid cancellation.

If you have returned an item, you will be informed by email once we have received it, together with details of the next steps in processing your cancellation or complaint.

COMPLAINTS
You are entitled to complain about an item you have purchased at www.dolle.ie in accordance with Irish and EU consumer law. This may entitle you to repair, replacement, refund, or discount if the item is defective.

Faults must be reported within a reasonable period after being identified. Complaints made within two months of discovering a fault will always be considered within the legal time frame.

To make a complaint, please contact our customer service team at sales@valentineladders.ie or call 01 4500150. If the product is defective and you are not at fault, we will reimburse agreed return shipping costs.

All returns relating to complaints must include a completed return & exchange form. Please describe the problem in detail and, if possible, provide photos. Always use sufficient packaging and obtain proof of shipment if costs are to be reimbursed.

REPAIRS AND REDELIVERY
If an item contains faults, Dolle.ie will seek to resolve the issue within a reasonable period. If repair is not possible or appropriate, a replacement will be provided. If neither repair nor replacement is possible, a full refund will be issued, including any documented and agreed return costs.

LIMITATION OF LIABILITY
Dolle.ie cannot be held liable for indirect or consequential losses, including loss of income, profits, or business opportunities, except where such liability cannot be excluded under Irish law.

CONSUMER DISPUTES
Consumer complaints may also be submitted via the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr/.

DISCLAIMERS AND RESERVATIONS
Dolle.ie is not liable for typographical errors in prices or product descriptions, changes in VAT or fees, or delays due to force majeure.

It is the customer’s responsibility to ensure that products comply with local building regulations before purchase. Dolle.ie accepts no liability if a product fails to meet local authority requirements once installed. If in doubt, please contact us on 01 4500150 or sales@valentineladders.ie.

FORCE MAJEURE
Dolle.ie is not liable for extraordinary events such as war, strikes, pandemics, natural disasters, or other circumstances beyond our control that make fulfilment of the agreement impossible.

DATA PRIVACY
Dolle.ie (Valentine Ladders, Unit 4K Ballymount Cross Industrial Estate, Ballymount Road Lower, Dublin D24 F5DE, Phone: 01 4500150, Email: sales@valentineladders.ie) is responsible for your personal data.

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018 (Ireland). We only collect and process data necessary to fulfil your order (such as name, address, email, and purchased items) and retain data only as long as legally required.

We may also process information collected via cookies – see our Cookies Policy.

Communication between the payment system and cardholder is encrypted with SSL to prevent unauthorised access to payment details.

We do not sell or share your personal data with third parties. Your email address will only be stored if you sign up to our newsletter, and you may unsubscribe at any time.

Under GDPR, you have the right to request access to your personal data, request correction or deletion, and withdraw consent for data processing. Requests must be submitted in writing to the postal address above, and proof of identity may be required for security reasons.

PAYMENT Options
You can shop at www.dolle.ie with:

 

KLARNA, MASTERCARD, VISA, VISA Electron, Maestro, PayPal

 

No transaction fees are charged for payments at www.dolle.ie

 

We use KLARNA and Payzone as our payment system. All communication between the payment system and the cardholder is via an encrypted SSL connection. This ensures that unauthorised users are unable to see the data that is shared. 

Your card is not charged until we ship the items.

 

PRICES
All prices are shown in Euro  - incl. VAT.

COOKIES POLICY
 

GENERAL
When you visit this website, various kinds of data are collected about you, your computer and your behaviour by means of cookies. This cookies policy details the data we collect, how we process them, what we use them for, who has access to them and whom you can contact about them.

By visiting and using this website, you are consenting to our cookies policy and collection of data about you.

COOKIES
When you visit this website, you will automatically receive one or more cookies. You can visit www.minacookies.se/ditt-valfor a guide on how to avoid accepting cookies and how to delete them from your hard drive.

WHAT IS A COOKIE?
A cookie is a small text file stored on your browser. The cookie is recognized by the website during subsequent visits and permits customized information to be sent to the browser. A cookie contains text, numbers, dates, etc., but no personal data. It is not software and cannot contain viruses.

There are two types of cookies: 1) a persistent cookie, which remains on your computer until its expiration date, and 2) a session cookie, which is randomly stored in the computer’s memory for the duration of the visit. Session cookies disappear when you close your browser.
 

HOW LONG DO WE STORE COOKIES FOR?
A persistent cookie sent to you from this website is stored for a maximum of 24 months from the last time you visited it. Each time you visit the website, this period is extended.
 

HOW DO I AVOID COOKIES?
If you do not want to accept cookies, you can block all of them, delete existing ones from your computer or request a warning before one is stored. Read more about how to avoid cookies on this website at www.minacookies.se/ditt-val

This website contains a guide for the most common browsers. You can also use the help function in your browser for more information on cookie settings. You can usually do so by pressing F1 on your keyboard. Search for “cookie” or “cookies” (the name varies depending on the browser).

Note that if you choose not to accept cookies, the functionality of some websites may be limited. 

 

WHAT DOES OUR WEBSITE USE COOKIES FOR?
We use cookies to determine who visits our website, as well as for demographic and user-related statistics. This way we can adapt and create content and services that reflect the interests and preferences of our users.

 

CONTACT INFORMATION
If you want more information about this website and the use of cookies, you are welcome to contact us.

FREIGHT
All items are shipped using trusted delivery partners. Our products include free standard delivery within mainland Ireland (excluding offshore islands or remote areas where additional charges may apply).

 

SHIPPING
The products available at www.dolle.ie may be purchased and delivered only within the Republic of Ireland. Deliveries are made curbside for pallet shipments and to your door for parcel deliveries by our nominated shipping company.

 

DELIVERY TIME
Delivery is normally 2 – 5 working days from the order date unless otherwise stated on the website for the specific product. If you are unsure whether your order may incur additional charges, please contact sales@valentineladders.ie or call 01 4500150.

You also have the option of selecting an alternative delivery address. Collections from our Dublin warehouse can be arranged by prior agreement. Any available product specifications and manuals will be included with your delivery.

Standard deliveries are not made on weekends or public holidays. Saturday or Sunday deliveries may be available at an additional charge.

Dolle.ie gladly accepts cancellations and returns within 30 days of the date you receive the item. Please fill out the RETURN FORM on our website.

 

RETURN FORM
You are personally responsible for the return shipment and for the condition of the item after you receive it. If possible, return the item in the original packaging together with a copy of the order confirmation. The item must be returned within 30 days of the date on which you notified us of exercising your right of cancellation. When you exercise this right, you will be refunded the amount paid for the item. Refunds will be issued as soon as possible, and no later than 14 days after we receive your notice of cancellation. However, we may delay the refund until we have received the item or you have provided proof that it has been returned. Refunds will be based on the payment method used for your purchase unless otherwise agreed.

Please note: We do not accept packages shipped COD. You cannot passively cancel the purchase by refusing delivery or failing to collect the item. If you have returned an item, you will be informed by email when we receive it. The email will contain information about the continued processing of your cancellation or complaint. If you have any questions about your right of cancellation or ordinary return of items, please contact our customer service team: sales@valentineladders.ie or Phone: 01 4500150.

 

COMPLAINTS
You are entitled to complain about an item you have purchased at www.dolle.ie in accordance with Irish and EU consumer law, which allows you to have a defective item repaired or replaced, or if this is not possible, to receive a refund or discount. Potential errors or defects must be reported within a reasonable time after discovery. Complaints made within two months of discovering a defect will always be considered within the legal timeframe.

In connection with complaints, please contact our customer service team so we can agree on how the product is to be returned:
Phone: 01 4500150 or sales@valentineladders.ie

 

If the product is defective and you are not at fault, we will reimburse reasonable return shipping costs provided this has been agreed with us in advance. All return shipments must include a completed return & exchange form.

 

MADE-TO-MEASURE PRODUCTS
By purchasing customised or made-to-measure products, you acknowledge, upon order confirmation, that the product cannot be returned or cancelled. You also confirm that the measurements provided are accurate and cannot be altered after the order is confirmed. The same terms apply to any additional purchases of made-to-measure products.

 

CANCELLATION AND RETURN FORM
When returning an item, describe the problem in as much detail as possible and, if relevant, include photographs. Please note: We do not accept packages shipped COD or similar. All returned items must be adequately packaged, and you should obtain proof of postage so that we can reimburse agreed return costs if applicable.

 

REPAIRS AND REDELIVERY
If an item is found to contain defects, Dolle.ie will resolve the issue within a reasonable time. If repair is not possible or appropriate, we will supply a replacement item once the defective one has been returned. If neither repair nor replacement is possible, the full purchase price will be refunded, including any agreed and documented return costs.

 

LIMITATION OF LIABILITY
Dolle.ie cannot be held liable for (i) indirect losses and damages, or (ii) consequential damages, except where such liability cannot be excluded under Irish law.

 

COMPLAINTS
Consumer complaints may be submitted via the EU Online Dispute Resolution (ODR) platform. For more information, visit: ec.europa.eu/consumers/odr

 

DISCLAIMERS AND RESERVATIONS
Dolle.ie is not liable for typographical errors in prices or product descriptions, changes in VAT or other fees, or for delayed or incomplete deliveries due to force majeure events.

 

FORCE MAJEURE
Dolle.ie is not liable for extraordinary situations beyond our control, including but not limited to war, strikes, pandemics, or natural disasters that prevent fulfilment of the agreement.

 

RETURNS & CUSTOMER SERVICE:
Please fill out the RETURN FORM on our website.

Dolle.ie (Valentine Ladders)
Unit 4K Ballymount Cross Industrial Estate
Ballymount Road Lower
Dublin D24 F5DE

Opening hours:
Our support and advice service is open Monday to Friday 9:00 – 16:00.

Tel.: 01 4500150
Email: sales@valentineladders.ie